Privacy Policy

1. Who we are

QyloDev (“we”, “us”, “our”) is an IT solutions company and a subsidiary of Qyloverse, based in Johannesburg, South Africa. We operate the website www.qylodev.co.za, including myQylo, our free self-service IT tools at www.qylodev.co.za/myqylo/, and the waitlist for QyloSys, our upcoming cyber security brand. For privacy questions, contact our Information Officer at info@qylodev.co.za or +27 61 427 9375.

2. Information we collect

We collect personal information you choose to give us, for example when you:

• Send an enquiry through our contact form, WhatsApp or email (name, company, email, phone number, message and budget range)
• Become a client and share project content, logins or brand assets
• Join our hosting or QyloSys waitlist
• Use a myQylo tool, such as the email signature generator. Your signature is created in your browser and nothing is sent to us unless you tick a box to save your details or to receive our emails. If you do, we store your name, email address, job title, company, phone numbers, website, business address, the mail app you chose, and a record of what you agreed to and when. We do not store your logo or social media links.

Our website may also collect basic technical data such as browser type and pages visited through server logs and caching tools. This does not identify you personally.

Cookies: when you first visit, a cookie notice lets you choose between essential cookies only or all cookies. Essential cookies keep the site working; optional cookies, if you accept them, help us understand how the site is used. Your choice is saved in your browser, and you can change it at any time by clearing your browser data.

3. How we use it

• To respond to your enquiry and prepare quotes
• To deliver web design, development, graphic design, digital profiling and hosting services
• To manage client accounts, invoicing and support
• To tell you about the launch of our hosting service if you joined the waitlist
• If you asked us to save your myQylo details: to let you come back and update your signature, and to improve our myQylo tools
• If you opted in to marketing: to send you occasional emails about new myQylo tools and QyloDev and QyloSys products and offers
• To meet legal and tax obligations

We do not sell your personal information. We only send marketing emails to people who have opted in, every marketing email includes a way to unsubscribe, and you can withdraw your consent at any time by emailing info@qylodev.co.za. Using myQylo never depends on agreeing to marketing.

4. Legal basis

Under the Protection of Personal Information Act, 2013 (POPIA) we process your information based on your consent, to carry out a contract with you, for our legitimate business interests in responding to enquiries, or where the law requires it. Saving your myQylo details and sending you marketing emails are based only on your consent, which you give by ticking a separate box and can withdraw at any time.

5. Sharing

We only share personal information with service providers who help us deliver our services (such as hosting, domain and email providers, and WhatsApp or email platforms you choose to contact us through), when the law requires it, or with your consent. Client project data is never shared with other clients. Saved myQylo details are stored in our website system and are not shared with or sold to other companies. If we use an email service to send newsletters, it receives only the name and email address of people who opted in, under a data-processing agreement.

6. Retention

We keep enquiry records for up to 12 months after last contact. Client records are kept for as long as needed to deliver services and for at least five years for tax and accounting purposes, after which they are securely deleted. Saved myQylo details are kept for 24 months after your last use of myQylo, or until you ask us to delete them, whichever comes first. If you withdraw marketing consent we stop emailing you straight away and keep only a record of your choice.

7. Security

We use reasonable technical and organisational measures to protect your information, including HTTPS, access controls and secure credentials management. No online transmission is completely secure, but we work to protect your data and will notify you and the Information Regulator of any breach as POPIA requires.

8. Your rights

Under POPIA you may:

• Ask what personal information we hold about you
• Ask us to correct or delete it
• Object to processing or withdraw consent
• Lodge a complaint with the Information Regulator

To exercise these rights, email info@qylodev.co.za. We respond within 30 days.

9. Information Regulator

Information Regulator (South Africa) · Email: complaints.IR@inforegulator.org.za · Website: inforegulator.org.za

10. Changes

We may update this policy from time to time. The date at the top shows the latest version.